If you're stranded with an EV, call 321.662.1053 or request help online — you'll be asked for your location, vehicle details, and the problem, and pricing is confirmed before anyone is dispatched. EV24Help operates as a 24/7 emergency assistance network for EVs, so you don't need a membership to get a technician moving.
Step 1: Figure Out What's Actually Wrong
Before you call, take a minute to identify the problem — it changes who gets sent and what they bring.
- Ran out of charge on the road — you need emergency EV charging delivered to your location, not a tow.
- Car won't power on at all, even plugged in — this is often a dead 12V battery, not the main pack.
- Flat or damaged tire — that's tire assistance, a different truck than a charging van.
- Screen frozen, charging won't start, or app won't connect — that could be a software issue, sometimes fixable remotely.
Step 2: Get to a Safe Spot
If you can still move the car, or you're already stopped, get as far off the travel lane as possible. Turn on hazard lights. If you're on a highway shoulder, stay away from the side facing traffic while you wait.
Step 3: Request Help
You have two options:
- Call 321.662.1053 for direct, real-time help.
- Go to /get-help and walk through four quick steps: Location, Vehicle, Problem, Confirm.
Either way, you'll get a price confirmed before a technician or provider is dispatched — no surprise charges when they arrive.
What Happens Next
EV24Help works with a network of towing companies, mobile mechanics, EV technicians, and charging providers. Depending on your issue, that might mean:
- A mobile charging van bringing enough charge to get you to a station (emergency EV charge starts at $149).
- A technician testing and jumping or replacing your 12V battery (starting at $99).
- A tire technician handling a flat on-site (starting at $129).
- A remote-guided fix for a software glitch, or an on-site visit if that's not enough.
What to Have Ready
- Your exact location (cross streets, mile marker, or parking area).
- Vehicle make, model, and year.
- A description of what happened right before the problem started — did a warning light appear, did charging just stop, is the screen black?
This information speeds up diagnosis and makes sure the right provider is sent the first time.
Where This Works
EV24Help currently covers Central Florida — Orlando, Tampa, Miami, Jacksonville, and South Florida — with more markets coming online over time. Check service areas if you're unsure whether you're covered.
The Bottom Line
Being stranded in an EV is stressful, but the fix is usually straightforward once you know what's wrong and who to call. There's no membership to sign up for and no guesswork about cost — just a phone call or an online request.
Stuck right now? Call 321.662.1053 or request help and we'll get you moving again.