A complete EV service package should cover six core areas: emergency charging, roadside assistance, 12V battery support, cleaning and sensor care, software and connectivity troubleshooting, and — for fleets — dedicated fleet and autonomous vehicle assistance. Together these cover the range of things that actually go wrong with EVs day to day, beyond the routine maintenance a regular shop handles.
The Six Core Pieces
1. Emergency EV Charging
When a battery runs out away from a charger, mobile charging comes directly to the vehicle. This includes both emergency dispatch and, for some situations, extended charging sessions. See Emergency EV Charging, starting at $149, with extended sessions starting at $199.
2. EV Roadside Assistance
Covers the broader category of getting a stuck EV moving again or safely transported — including tire issues, starting at $129, and general roadside support starting at $149. This is the EV-specific version of traditional roadside help, accounting for things like flatbed towing requirements that differ from gas vehicles. See EV Roadside Assistance.
3. EV 12V Battery Assistance
The small 12V battery powers the computers, locks, and contactors that "wake up" an EV. When it dies, the car can be completely unresponsive even with a fully charged main pack. This is one of the most common EV breakdowns and is handled through EV 12V Battery Assistance, starting at $99.
4. EV Cleaning & Sensor Cleaning
Covers interior cleaning ($49), a full interior reset for rideshare and fleet turnaround ($89), and camera/sensor cleaning ($79) for the cameras, radar, and lidar surfaces that driver-assist features depend on. See EV Cleaning Services.
5. EV Software & Connectivity Support
Handles stalled or stuck over-the-air updates, frozen screens, charging sessions that won't initiate, connectivity drops, pairing failures, and driver-assist warnings — either remote-guided or on-site, starting at $99. Some updates require the manufacturer or dealer, and a good service package will tell you honestly when that's the case rather than pretending to fix everything. See EV Software Support.
6. EV Fleet & Autonomous Vehicle Assistance
For fleet operators, a complete package extends beyond individual vehicle issues to on-demand operational support: emergency charging, 12V support, cleaning, software troubleshooting, tire service, recovery, fleet inspections, and vehicle relocation, plus autonomous vehicle recovery starting at $199. See EV Fleet & Autonomous Vehicle Assistance.
What Makes a Package "Complete" vs. Partial
Many services only cover one or two of these categories — often just towing, or just charging. A genuinely complete package means you don't need to figure out which of three different companies to call depending on what broke. One network, covering all six categories, means the point of contact is the same whether your problem is a dead 12V battery, a dirty sensor, or a frozen software screen.
Pay-As-You-Go, No Membership
EV24Help's complete service package works on a pay-as-you-go basis — no monthly membership required, and prices are confirmed before dispatch. See the full breakdown at pricing and the full list of coverage at services.
Bottom Line
A complete EV service package covers charging, roadside help, 12V battery support, cleaning, software troubleshooting, and fleet/AV support — the real range of things that go wrong with EVs, handled by one network instead of several disconnected providers.
Call 321.662.1053 or request help any time you need one of these services.